Operations Analyst
Company: Disability Solutions
Location: New York
Posted on: May 3, 2024
Job Description:
Headquartered in New York City, located in the heart of Midtown
Manhattan, our Loews Hotels & Co Home Office teams support our
properties throughout the United States and Canada. Our talented
teams provide guidance over strategic planning, operations, revenue
management, communications, sales, development, brand marketing,
finance, human resources and information technology..**We offer
remote flexibility based on location.** Who We Are: Loews Hotels &
Co is a leading owner and operator of luxury hotels with a
portfolio consisting of 25 hotels and resorts in the United States
and Canada. Located in major city centers and resort destinations
from coast to coast, the Loews portfolio features one-of-a-kind
properties that go beyond Four Diamond standards and embrace their
"uniquely local" community in order to curate exciting,
approachable and local travel experiences for guests. What you can
expect :
- A hybrid work schedule (Monday - Friday)
- Competitive health & wellness benefits, 401(K) & company
match
- Paid Sick Days, Vacation, Holidays, etc.
- Training & Development opportunities, career growth
- Bonus eligibility
- Hotel discounts
- A supportive and collaborative work environment What We're
Looking For: A motivated Operations Analyst eager to contribute to
the team by assisting with analysis, research and development of
materials, resources and procedures designed to improve property
level and overall organizational performance. This role reports to
the Vice President, Operations and supports Operations to help
ensure the business is continuously learning and improving from its
past experience and launching relevant offerings to bring the Loews
service experience to life. Who You Are :
- A service-oriented team player with strong interpersonal
skills.
- Excellent communicator with an ability to adapt to the
communication styles of others.
- Dedicated to the details and the deadlines, always looking to
dot every "I" and cross every "T" in a timely manner.
- Competent with a high degree of personal and professional
integrity. What You'll be Doing:
- Assist with the achievement of company objectives by
contributing information and recommendations to strategic plans and
reviews; prepare and complete action plans; implement productivity,
quality, and customer-service standards; resolve problems; complete
audits; identify trends; determine system improvements.
- Through continuous process improvement, analyze and support
change and enhancements that will result in improved efficiency and
profitability.
- Leverage Medallia Analytics to support field and Home Office
disciplines with understanding the Voice of the Customer to assist
in informing and determining best course of action.
- Maintain and update Operations communication template
(SharePoint) to keep field informed on Operations initiatives.
- Maintain and update Quality Assurance Dashboard to show all
service metrics and leverage to find systemic opportunities or best
practices.
- Plan, coordinate, and monitor Operations team projects
according to the specifications and deadlines, and assist with
keeping the project within budget.
- Drive the research and analysis in support of critical business
initiatives and educate leadership on the impact that various
programs and activities have on performance and profitability.
- In assessment of various projects, standards, initiatives,
provide appropriate analysis to support the decision-making process
for Home Office disciplines and field leadership.
- Monitor and analyze operations systems and processes, notifying
senior leadership of any issues that may impact overall
objectives.
- Support the development of metrics to measure, analyze and
recommend improvement strategies on processes to include
productivity models, resource allocation models, metrics and
measures.
- Handle ad-hoc projects and analyses in support of business
objectives.
- Support business plans initiatives, as needed.
- Participate in field driven task forces for new
programs/systems, as needed.
- Assist in Operational planning functions.
- Notify appropriate individuals promptly and fully of problems
and/or unusual matters of significance.
- Attend all required meetings and/or training sessions.
- Comply with required company policies and procedures and safety
regulations and procedures.
- Perform other duties as assigned. Your Experience Includes:
- Expertise in Microsoft Office 365 systems (Excel, PowerPoint,
SharePoint, OneDrive, Teams, etc.).
- Strong organizational and time management skills with the
ability to multitask and prioritize effectively.
- Attention to detail and a high degree of accuracy in all
work.
- Is polite, friendly, and helpful to guests, co-workers,
management, and business partners.
- Strong interpersonal skills with the ability to build
relationships and work effectively with diverse individuals.
- Excellent verbal and written communication skills, with the
ability to compose professional correspondence.
- Flexibility and adaptability to changing priorities and
deadlines.
- The successful candidate must be proactive and engaging,
flexible in nature, possess sound.
- Capable of working independently, with strong organizational
skills, as well as collaboratively, and take a proactive approach
and anticipate needs.
- Maintain regular attendance in compliance with Loews Hotels &
Co standards.
- May be required to work varying schedules to reflect business
needs..Salary range for this position, based on experience, is
$62,400.00 to $71,000.00.
Keywords: Disability Solutions, Wayne , Operations Analyst, Accounting, Auditing , New York, New Jersey
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