Company: SP Industries, Inc.
Posted on: July 6, 2018
Job DescriptionCustomer Relationship Management & Marketing Administrator The Customer Relationship Management & Marketing Administrator role works across the SP business units and is an integral part of the marketing team championing best practices on use of our CRM platform (Dynamics) to achieve the financial goals of the organization and providing support for additional marketing programs. This position will be responsible for driving best practices to maximize ROI on our CRM by providing user support, reports and key insights to the commercial team as well as acting as a liaison between the commercial organization and IT to drive quality of data, required customization and performance of maintenance. ESSENTIAL DUTIES: Provide support for 30+ daily users consisting of Field Sales, Inside Sales, Service, Customer Service and Marketing working cross functionally with IT.Perform imports and exports of data from the application as requested including timely uploads from marketing activities and events; Maintain relevant CRM data for business units not yet ‘live' on platform.Collaborate with stakeholders to develop and define CRM contacts structure and fields, improved operational efficiencies and report analytics.Ensure CRM databases are optimally maintained including data cleansing and audits, consistent data entry, record maintenance, and data linkages to other source systems.Liaise with the commercial team and IT to help define and track implementation of requirements for customization and maintenance of the Microsoft Dynamics CRM platform and related software, including user setup and maintenance, role hierarchy, profiles & permissions, security, new entities, fields, reports, workflows and data management.Maintain training documents continuing to build upon existing materials including documentation of relevant process workflows. Schedule and assist with the training of all CRM users.Provide administrative support for marketing initiatives including maintenance of spreadsheets and other program files, generation of reports, trade shows and events planning and on-going program requirements. EXPERIENCE:Consistent and predictable attendanceUnderstands and complies with all company rules and regulations2+ years experience as CRM user support/database; familiarity with Dynamics CRM platform a plusProficiency in Excel with high attention to detailExcellent written and verbal communication skills including development of documentation and training presentations, friendly disposition and comfortable fielding phone calls Time management skills, ability to multitask, and propensity to handle interruptions with poise and professionalismSelf-motivated with the ability to prioritize, meet deadlines, and manage changing prioritiesDomestic travel less than 10% by ground or air EDUCATION: Bachelor's degree, or 4 plus years experience in lieu of a degreeeWORK ENVIRONMENT:Work is normally performed in both a typical interior/office environment. While performing the duties of this job, the employee is regularly required to walk and is frequently required to sit; use both hands; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Company DescriptionSP Industries, Inc. is a privately held manufacturer of laboratory and process equipment serving the pharmaceutical, biotechnology, scientific, educational, industrial, and OEM markets. It is comprised of leading well known brands representing over 250 combined years of experience, quality and innovation. SP Industries is a global supplier committed to providing the best products and services available to its customers. We offer a world-wide sales and service network with full product support including training and technical assistance.SP will provide assistance to read an application to the visually impaired if necessary.EEO and Affirmative Action Statement:SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy is to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.Pay Transparency Nondiscrimination Provision:SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Keywords: SP Industries, Inc., Wayne, CRM/Marketing Administrator, Advertising, Wayne, New Jersey
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