Senior Content Design, Associate
Company: JPMorganChase
Location: Brooklyn
Posted on: April 1, 2026
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Job Description:
Description Join our team and make a significant impact through
innovative content design and drive customer confidence and
satisfaction. As a Content Design Senior Associate in Card team,
you will play an important role in shaping customer experiences
through content, and building customer confidence across our
products and services. Using your expertise in content design
principles, you will plan, create, and structure product content
within a user experience design framework. While collaborating with
cross-functional teams to ensure narrative consistency, your
influence will extend to product design, architecture, and
functionality. Job responsibilities Develop and implement content
strategies for products and features, ensuring align with user
experience principles and business objectives Collaborate with
cross-functional teams to create engaging, user-friendly content
that is cohesive and intuitive for a diverse audience Create
content taxonomies to refine content organization and structure,
incorporating user feedback and insights for continuous improvement
Adopt brand voice to produce clear, concise, and engaging content
that communicates complex concepts effectively to diverse audiences
Analyze content performance metrics, making data-driven
recommendations for optimization and enhancement of user
experiences Identify opportunities to raise the level of
consistency between Card experiences and the rest of the Chase
digital ecosystem Required qualifications, capabilities, and skills
3 years of experience in content design, or equivalent expertise in
editing, and writing - with a focus on digital products and
platforms Experience in creating content architectures,
storytelling, and clear and concise writing Demonstrated experience
in applying accessibility guidelines and inclusive design to create
user-friendly content Experience with iterative design techniques,
incorporating user feedback and insights for continuous improvement
Proficient technical literacy in content platforms and
understanding their impact on user experience Adaptive learner in
new financial services products and offerings
Keywords: JPMorganChase, Wayne , Senior Content Design, Associate, Design, Graphic Design & CAD , Brooklyn, New Jersey
