ITIL Problem Manager
Company: Valley Bank
Location: Wayne
Posted on: January 13, 2021
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Job Description:
The--Problem Manager--will work under the IT Service Delivery
Manager with limited supervision and minimal management assistance
as well as use methods based on Information Technology
Infrastructure Library (ITIL) practices to identify, document,
track, major and recurring incidents.Responsibilities include, but
are not limited to:* Manage the IT Problem Management Process using
ITIL best practices.* Choose and manage root cause investigation
teams, including planning, assigning, scheduling, monitoring and
reviewing problem activities.* Create and present problem
documentation which includes problem root cause analysis, problem
interview notes and problem synopsis for IT senior management.*
Perform root cause analysis in order to recommend appropriate
corrective actions to eliminate IT problems and identify known
errors.* Understand and document complex IT problems and the risks
associated.* Produce reports to monitor problem and incident trends
for continuous improvement purposes.* Oversee problem activities
for assigned functional area(s) to ensure problems are resolved in
a timely manner with minimal impact to the business.* Facilitate
problem management meetings to diagnose problems and support
communication efforts.* Develop of metrics and reports for
monitoring of the process and to identify problems proactively.*
Align Problem Management efforts with Incident, Change,
Configuration and Knowledge Management processes.* Identify trends
and potential problem sources by reviewing Incident and Problem
records.* Maintain records of Problems and Known Errors.
Keywords: Valley Bank, Wayne , ITIL Problem Manager, Executive , Wayne, New Jersey
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