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Ass't Director, Mortgage Operations

Company: Valley Bank
Location: Wayne
Posted on: May 4, 2021

Job Description:

The Assistant Director of Mortgage Operations will be responsible for managing the activities and workflow of the processing and closings of all residential mortgage loans and mortgage services. Responsibilities include, but are not limited to:

  • Manage activities of standalone concierge business channel made up of processors, underwriters, and closers involved in fulfillment of residential mortgage transactions.
  • Aid Director of Mortgage Operations and serve as backup in fulfillment operations oversight, development and implementation of loan production initiatives.
  • Create and implement role specific tactics to support business line's strategic objectives.
  • Identify efficiency opportunities to reduce current state cycle time.
  • Create a best-in-class, customer-centric process flow for concierge banking transactions.
  • Maximize production while ensuring adherence to regulatory and compliance guidelines.
  • Assist in identification, roll out and adoption of automated process opportunities.
  • Develop and implement reporting necessary to monitor performance and potential gaps.
  • Establish performance metrics and minimum production requirements for each role.
  • Coordinate training required for fulfillment of job functions for all roles.
  • Serve as liaison between operations and internal/external partners.
  • Assist team members in crafting and implementing development plans.
  • Staffing expectations include but are not limited to:
    • a. Recruiting and hiring
    • b. Performance reviews- deliver corrective action and coaching
    • c. Volume analysis -identify for and solve any gaps in staffing
    • d. Reductions in staff
    • Pipeline management expectations include but are not limited to:
      • a. Trend analysis
      • b. Adherence to key dates in loan lifecycle
      • c. Monthly funding projections
      • d. Pipeline roll

Keywords: Valley Bank, Wayne , Ass't Director, Mortgage Operations, Executive , Wayne, New Jersey

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