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ACH Implementation Manager. Asst Mgr

Company: Valley Bank
Location: Wayne
Posted on: January 12, 2022

Job Description:

The Assistant Manager of ACH Implementation is responsible for onboarding and implementing new ACH Origination customers. Coordinate with the customer, relationship management, Treasury Customer Support, ACH Operations, IT and others as required. Responsibilities include, but are not limited to:

  • Manage ACH Implementation team, including hiring, coaching, development, and completion of performance reviews.
  • Oversee and ensure a high level of service in all customer interactions.
  • Develop and implement new and revised operational procedures.
  • Mentor and develop staff in operational decisions within the operational guidelines established by the Bank.
  • Be the primary point of contact to coordinate, implement and lead client onboarding solutions focused on end-to-end ownership of the client experience.
  • Ensure compliance with all regulatory requirements related to ACH / NACHA as well as Federal -- internal and external. Proper file delivery and timely processing with Third Party Senders, all Originators, who are affected by NACHA time restraints, yearly audits and documentation issues, as well as file formatting knowledge.
  • Enhance ACH quality and customer satisfaction, minimize risk and loss, improve operational efficiencies and assist in reducing legal liability. Strong knowledge of and understanding of the NACHA audit requirements for Originators, Third-Party Service Providers, and Third Party-Senders.
  • Perform welcome call and explain implementation process to the client. Lead collaborative dialogue with the client, sales team, and internal / external stakeholders.
  • Coordinate and distribute all client-onboarding related documentation and provide Originator training. Establish clear expectations and provide transparency of timelines. Engage with client and evaluate readiness for production.
  • Assist with establishing verification and controls as well as potential risk and fraud for existing ACH Originators and the onboarding of New Originators. Ensure accurate operating procedures are in place and conform to the standard rules and regulations -- internal and external.
  • Analyze existing processes in order to identify, recommend and implement improvements to obtain efficiencies and meet strategic goals. Assess potential risk and fraud for existing ACH -Originators and the onboarding of New Originators.
  • Tests all new Originators prior to finalizing Onboarding. Investigate and troubleshoot all issues as it pertains to systems and applications.
  • Maintain the Client Onboarding team policies and procedures to further serve the client and protect the firm. Document client and internal discussions and decisions.

Keywords: Valley Bank, Wayne , ACH Implementation Manager. Asst Mgr, Executive , Wayne, New Jersey

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