Service Management Specialist
Company: Han IT Staffing
Location: Wayne
Posted on: January 21, 2023
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Job Description:
Job Description: Service Management Specialist
Location: NEWARK (US:94560), CA
ONSITE POSITION - MONDAY THROUGH FRIDAY
Service Management professional. Below are the
responsibilities.
Must be a seasoned Program manager
ITIL Expert/Practitioner certification
Experience in defining and implementing processes in ServiceNow
Has the leadership quality to chair a meeting and drive changes
Contribute to the process improvements of ITSM processes Change
Management, Incident Management, Problem Management
Play the role of IT Change Manager Review CRs, Facilitate and Drive
CAB meetings, guide IT teams to adopt change management, ensure
KPIs are met
Incident Management Work closely with our NOC and Service Desk
teams to provide effective guidance, clear bottlenecks and ensure
process adoption
Problem Management Host RCA meetings, document clear and concise
root cause analysis, track and ensure actions are closed and KPIs
are met
Service Management Operations Create monthly governance reports and
host leadership level meetings to discuss improvement proposals and
enable decision making
Closely work with ServiceNow team to track tool improvements for
the approved process changes
Keywords: Han IT Staffing, Wayne , Service Management Specialist, Executive , Wayne, New Jersey
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