Zelle Operations Team Leader
Company: Valley Bank
Location: Wayne
Posted on: January 11, 2021
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Job Description:
The Zelle Operations Team Leader is responsible for overseeing
daily functions for Zelle and other payments related
services.Responsibilities include, but are not limited to:* Design
and implement Workflow with Deposit Services, Digital Channels,
Information Services, Accounting, Fraud, BSA/AML, Vendors and
Clients to resolve any processing, reconcilement discrepancies, and
REG E disputes.* Oversee and ensure resolution of Zelle General
Ledger accounts, process adjustments, returns and recoveries.*
Develop and maintain department procedures for Zelle processes
especially the interaction with stakeholders.* Effectively utilize
the Fiserv & Valley tools that support Zelle processing and
disputes (Compass, SPC, IPS, TRECS, etc.).* Oversee and review of
complex research and resolve all requests in timely manner.*
Resolve inquiries and disputes with the purpose of identifying and
reporting potential suspicious activity to CFIS.* Design/manage
processes with ACH Operations, Customer Care, Branches, CFIS,
Fiserv and others as required.
Keywords: Valley Bank, Wayne , Zelle Operations Team Leader, Hospitality & Tourism , Wayne, New Jersey
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