Customer Service Representative
Company: Aspirion
Location: Wayne
Posted on: April 3, 2021
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Job Description:
What is Aspirion?
Aspirion Health Resources is an industry-leading provider of
complex claims management services. We specialize in Motor Vehicle
Accidents, Worker's Compensation, Veterans Administration and
Tricare, Complex Denials, Out-of-State Medicaid, and Eligibility
and Enrollment Services. Our employees work in an environment that
is both challenging and rewarding. We ask a lot out of our team
members and in return we offer flexibility, autonomy, and endless
opportunities for advancement. As we are committed to growth within
the complex claims industry, we offer the same growth to our
employees.
What do we need?
Aspirion Health Resources is looking for a talented, entry-level
Customer Service Representative to join our growing team. You will
be joining an amazing team of individuals who love their job and
you will have the opportunity to learn, be challenged, and grow
your career. This is an exciting opportunity for someone seeking
experience in multiple facets of healthcare and complex claims.
Ideal candidates will be bilingual, possess a strong work ethic,
and have a basic understanding of medical terminology.
What will you provide?
Confer with customers by telephone or in person to provide
information pertaining to medical claims and/or bill received or
obtain details of complaints. Handle a high volume of telephone
calls with professionalism and urgency, may also apply to missed
and returned calls. Check to ensure that appropriate changes were
made to resolve customers' problems. Keep records of customer
interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken. Refer unresolved
customer grievances to designated departments for further
investigation. Contact customers to respond to inquiries or to
notify them of claim investigation results or any planned
adjustments. Uphold confidentiality with regard to protected health
information and adhere to HIPPA regulations. Work independently and
as a member of a team while maintaining professional courtesy at
all times. Cross train in multiple areas and function in a role
other than assigned as well as other duties assigned by
management
Requirements
Benefits
At Aspirion Health Resources we invest in our employees by offering
unlimited opportunities for advancement, a full benefits package,
including health, dental, vision and life insurance upon hire,
matching 401k, competitive salaries and incentive programs.
Keywords: Aspirion, Wayne , Customer Service Representative, Hospitality & Tourism , Wayne, New Jersey
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