Executive Housekeeper
Company: Buffalo Lodging Associates
Location: Wayne
Posted on: May 13, 2022
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Job Description:
Position InformationLocation: Residence Inn Wayne - 30 Nevins Rd
Wayne, NJ 07470Responsible for the operation and management of the
housekeeping and laundry departments to ensure maximum service
quality. Responsible for the overall cleanliness of the hotel
including rooms and public areas.ResponsibilitiesMaintains
cleanliness for both guest rooms and public areas and inspects them
to ensure that the standards are met.Foster a positive, cooperative
work environment between staff and management.Supervises employees
in housekeeping department. Carries out supervisory
responsibilities in accordance with the organizations policies and
applicable laws.Supervisory responsibilities include interviewing,
hiring, training employees, appraising performance, rewarding and
disciplining employees; planning, assigning, directing work,
addressing complaints and resolving problems.Job Duties:Problem
Solving- Identifies and resolves problems in a timely manner.
Develops alternative solutions, uses reason at all times. Makes
timely decisions while exhibiting sound judgment. Includes
appropriate people in decision making process.Project Management
Prepares and supports those affected by change, monitors
transition, and evaluates results.Customer Service Maximize
Customer Service by attaining 80% or better on Franchise Guest
Service Scores. Respond and resolve all guest complaints timely and
appropriately. Responds promptly to customer needs, requests for
service and assistance. Plans work schedules and room assignments
with minimum disruption to guests.Communication - Speaks clearly
and persuasively in positive or negative situations. Communicates
change effectively. Communicates changes in room status to the
front desk.Team Work Upholds organizational values, treats people
with respect and promotes a harassment free environment. Coordinate
with other departments to fulfill guest special requests.Quality
Management Assists in achieving BLA minimum scoring standard on all
Brand Quality Assurance inspections. Must maintain 80% or higher on
Franchise product quality scoring. Inspect rooms and public areas
for cleanliness and preventative maintenance upkeep on a daily
basis. Develop and maintain housekeeping department programs to
ensure that the quality criteria are met including deep cleaning,
special projects and preventative maintenance.Adaptability Able to
deal with frequent change, delays or unexpected events, changing
approach or method to best fit a situation.Initiative - Take
independent actions and calculated risks, meets challenges with
resourcefulness, generates suggestion for improving work and takes
responsibility for own actions. Delegates work assignments, sets
expectations and monitors delegated activities. Asks for and offers
help when needed.People Management Ensures each employee completes
orientation and required brand training. Assists General Manager in
ensuring employee performance reviews are performed timely and in
accordance with BLA standards. Ensure proper and timely execution
of all employee related documentation (i.e. new hire paperwork,
separation reporting, status changes, benefits documentation,
etc.). Assists in maintaining effective employee relations programs
within the hotel. Provides regular performance feedback to all
employees. Manages difficult or emotional employee situations.
Develops subordinates skills and encourages growth.Safety and
Security Uses ongoing safety training to minimize workers
compensation claims. Recognizes and corrects conditions which may
create security, fire or accident hazards.Compliance Maintains key
control and lost and found and ensures staff is trained to follow
correct procedures for both.Business Acumen Understands business
implications of decisions, aligns work with strategic goals.
Participates in the preparation on the housekeeping budget, codes
invoices and follows all bid processes. Seeks out cost reduction
methods while ensuring no impact to guest perception of the hotel.
Orders and buys cleaning supplies, linens and chemicals at the best
prices. Maintains inventory of supplies and ensures staff follows
proper inventory cost control procedures.RequirementsHigh School
diploma or equivalent and three years experience in housekeeping
function in a hotel or similar industry to include two years in a
supervisory capacity. Ability to develop an understanding of
concepts, practices, pre-established guidelines and procedures used
by the company in relation to guest service is necessary. Computer
knowledge including intranet, Property management system. Must have
valid drivers license, and acceptable driving history subject to
company approval.What we Offer:At Buffalo Lodging, we are committed
to keeping our most important assets our employees healthy, happy
and productive. To achieve this, we offer a variety of benefits
including the following:Medical, Dental & Vision
InsuranceCompetitive 401 (k) Retirement Savings Plan with Generous
Employer MatchPaid Vacation and Sick TimePaid HolidaysTuition
ReimbursementFlexible Spending AccountCompany Paid Life
InsuranceCompany Paid Short-Term Disability InsuranceLong-Term
Disability InsuranceEmployee Assistance ProgramHotel Discounts for
You, Your Friends and FamilyMonthly Employee Appreciation
Activities & EventsLearning and Development OpportunitiesEmployee
Referral ProgramSDL2017
Keywords: Buffalo Lodging Associates, Wayne , Executive Housekeeper, Hospitality & Tourism , Wayne, New Jersey
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