Hotel Front Desk Agent - Residence Inn by Marriott Wayne
Company: Buffalo Lodging Associates
Posted on: May 28, 2023
Position Information:Location: Residence Inn by Marriott Wayne,
30 Nevins Rd, Wayne, NJ 07470 Responsible for providing superior
service to all guests in accordance with the rules regulations,
policies and procedures set forth by the company and brand. Shifts
include 7 AM-3 PM and 3 PM- 11 PM and must be able to work
- Professionally greets, registers, obtain pertinent information
and establishes credit prior to assigning rooms to guests.
- Identifies the needs of each guest and provides relevant
information regarding the hotel services and amenities. Responds to
all guest requests in a timely manner.
- Takes reservations from incoming callers while providing
superior service and inputs all information into the hotel
management system. Updates and cancels reservations in the system
as requested by the guest. Job Duties:
- Problem Solving- Identifies and resolves problems in a timely
manner. Develops alternative solutions, uses reason at all
- Customer Service Manages difficult or emotional customer
situations. Responds promptly to customer needs, requests for
service and assistance. Drives hotel shuttle to pick up and drop
off guests at approved locations as needed. Delivers requested
items to guests as needed including incoming faxes, mail, valet
- Team Work Contributes to building a positive team spirit.
Treats others with respect and consideration regardless of their
status or position. Communicates with the housekeeping department
about room status and availability.
- Organizational Support Follows policies and procedures.
- Quality - Looks for ways to improve and promote quality while
demonstrating accuracy and thoroughness. Applies feedback to
improve performance. Monitors own work to ensure quality.
- Quantity Meets productivity standards, completes work in a
timely manner, prioritizes and plans work activities and uses time
- Adaptability Able to deal with frequent change, delays or
unexpected events, changing approach or method to best fit a
- Compliance Responsible for cash drawer content and transactions
during the shifts. Ensures accuracy or daily deposits. Maintains
accurate records including cash log, registration cards,
reservation cards, wake-up call sheets, shuttle logs, property
walks and all other logs as required.
- Safety and Security Observes safety and security procedures;
reports potentially unsafe conditions; Uses equipment and materials
properly. Maintains confidentiality. Maintain a current room status
report in case of emergency.
- Initiative - Asks for and offers help when needed.
- Dependability Follows instructions, responds to management
direction; completes tasks on time or notifies appropriate person
with an alternate plan. Is consistently at work and on time. Is
able to meet the demands of the industry with regard to working
holidays and weekends Requirements:High School diploma or
equivalent is preferred. Hospitality and/or customer service
experience is preferred. Ability to develop an understanding of
concepts, practices, pre-established guidelines and procedures used
by the company in relation to guest service is necessary. Computer
skills preferred. Must have valid drivers license, and acceptable
driving history subject to company approval. What we Offer: At
Buffalo Lodging, we are committed to keeping our most important
assets our employees healthy, happy and productive. To achieve
this, we offer a variety of benefits including the
following:Medical, Dental & Vision InsuranceCompetitive 401 (k)
Retirement Savings Plan with Generous Employer MatchPaid Vacation
and Sick TimePaid Holidays Tuition Reimbursement Flexible Spending
AccountCompany Paid Life InsuranceCompany Paid Short-Term
Disability Insurance Long-Term Disability Insurance Employee
Assistance Program Hotel Discounts for You, Your Friends and
FamilyMonthly Employee Appreciation Activities & EventsLearning and
Development OpportunitiesEmployee Referral Program
Keywords: Buffalo Lodging Associates, Wayne , Hotel Front Desk Agent - Residence Inn by Marriott Wayne, Hospitality & Tourism , Wayne, New Jersey
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