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Retail Sales - Mattresses, Part Time: Willowbrook, NJ

Company: Macy's
Location: Wayne
Posted on: May 16, 2018

Job Description:

Job Overview:

The Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary.

Essential Functions:

-- Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS) ,
-- Proactive in assisting customers who are using devices to shop and compare, whether Macy--s devices or their own
-- Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
-- Provide an exceptional customer experience by ensuring the customer is always the priority
-- Handle all returns and delivery issues courteously and professionally
-- Determine customer needs based on personal features and other customer preference related factors
-- Demonstrate knowledge of store products and services to build sales and minimize returns
-- Suggest additional items to compliment customer selection which includes both product and services such as WorryNoMore, adjustable bases, frame and low profile boxsprings
-- Offer to call other locations if items are unavailable within store
-- Offer to put purchase on customer--s Macy--s charge account toward the end of the shopping experience
-- Invite customers to come back and thank them by name
-- Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal
-- Maintain a professional attitude with sincerity and enthusiasm reflecting Macy--s commitment to our customer-the most important person in our stores
-- Use MySa clientele program to maintain customer profile and contact information to increase personal sales
-- Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience
-- Be knowledgeable of and perform sales support functions related to POS procedures
-- Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University.
-- Be aware of current promotional events and sales.
-- Maintain department recovery standards; which includes recovery and signing.
-- Adhere to Asset Protection and inventory control and compliance procedures
-- Perform other duties as necessary.
-- Follows shortage programs and procedures.
-- Perform these functions in an efficient manner, as directed by the Supervisor .
-- Regular, dependable attendance and punctuality.



-- No specific educational accomplishment is required.

Communication Skills:

-- Excellent written and verbal communication skills.
-- Willing to proactively reach out to potential customers.
-- Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

-- Basic math functions such as addition, subtraction, multiplication, and division.
-- Able to use a calculator.

Reasoning Ability:

-- Self-starter, able to work independently and as part of a team in a competitive commission environment.
-- Organization and excellent follow up skills required.

Physical Demands:

-- This position involves constant moving, talking, hearing, reaching, and standing.
-- Involves standing for at least two consecutive hours.
-- Involves lifting at least 30 lbs.
-- May occasionally involve stooping, kneeling, crouching, and climbing ladders.
-- Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other Skills:

-- Possess a strong sense of urgency.
-- Must enjoy meeting and interacting with customers.
-- Possess a thirst for learning.
-- Ability to collaborate and function as a member of a team.
-- Should be comfortable with the use of computers and frequent use of RF equipment.

Work Hours:

-- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

This job description is not all inclusive. Macy--s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Keywords: Macy's, Wayne, Retail Sales - Mattresses, Part Time: Willowbrook, NJ, Hospitality & Tourism, Wayne, New Jersey

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