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IT Change Manager

Company: Valley National Bancorp
Location: Wayne
Posted on: January 11, 2022

Job Description:

The Change Manager is responsible for managing the lifecycle for all tech change activities from request submission, scheduling, implementation, to documented records/reports. The Change Manager will manage the request queue to develop an efficient change schedule and communication plan, with minimum risk to Valley, and will liaise activities to all collaborators.
Responsibilities include, but are not limited to:

  • Review and record requests for change (RFCs).
  • Categorize change requests.
  • Prioritize changes according to business objectives.
  • Manage the transition of changes from the development team to operations.
  • Accept or reject RFCs.
  • Convene the change advisory board (CAB) meetings.
  • Coordinate the review of documentation related to changes (implementation and rollback plans, testing and validation plans).
  • Mediate conflicts related to the change schedule where necessary.
  • Create and circulate the change schedule.
  • Conduct Post Implementation Reviews (PIRs) after the implementation of changes.
  • Maintain all change documentation (policies, procedures, templates, etc.).
  • Produce management reports.
  • Maintain the IT Change Calendar that comprises of forward schedule of all changes.
  • Manage, coordinate, monitor, and report on change activities.
  • Audit and manage the Change and Release Management process improvement cycle.
  • Play a key role in collaborating with other IT teams in ensuring the highest level of operational service delivery.
  • Act as a focal point for all escalation and communication activities related to users and IT teams to ensure effective and efficient execution of change activities. Highlight and escalate risk & issues to management.

    Required Skills:

    • Skilled in creating custom change management solutions to lead change in complex transformation efforts.
    • Excellent communication and training skills.
    • Strong analytic skills, with application to change management measures and metrics.
    • Experienced in reviewing and collaborating on necessary changes to organizational processes, policies, and skills to support sustainable change.
    • Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint.
    • Strong understanding of the banking industry preferred.
    • Ability to understand context, evaluate risk, and understand impact of change / challenge appropriately.
    • Decision making and ability to clearly articulate decisions in a team environment.
    • Demonstrated ability to execute projects and process improvement activities.
    • Results oriented yet team player.
    • Self-starter with ability to manage rapidly changing priorities and opportunities.
    • Ability to analyze data trends and report/communicate appropriately.
    • Strong organizational skills, ability to establish priorities, multi-task, handle competing priorities and follow through on all open items/tasks.
    • Excellent understanding in IT service management (ITSM) with proven track record in establishing, managing IT change & release processes and activities within a global/regional organization.
    • Working knowledge and understanding in the full technology stack such as IT Infrastructure, Security, App/Dev, Cloud Models, and Technological Change.

      Required Experience:

      • High School diploma/GED and a minimum of 5 years' experience supporting Change and Release Management in an operation's centric environment with experience in using ServiceNow, Excel, Power BI, and other analytic tools.
      • ITIL Foundations v3 or v4 certified.
      • Bachelor's degree in a Computer Science related discipline preferred.
      • Strong banking industry knowledge/experience, Technical Production support and/or Operations support skills preferred.

Keywords: Valley National Bancorp, Wayne , IT Change Manager, IT / Software / Systems , Wayne, New Jersey

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