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Technical Call Center Representative

Company: Coda Staffing
Location: Wayne
Posted on: August 5, 2022

Job Description:

Job Description About the Role If you thrive to work in the Services field and you are obsessed with care users' satisfaction, this is the position for you One of goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere. We are looking for an energetic and results-driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise. This role plays a key part in providing a high-class level of service in terms of 'First Time Fix Rate' and 'Time to Service'. Responsibilities Guarantee timely, complete resolution of problems reported by clients via telephone or email support, through the delivery of parts and/or scheduling of on-site visits by the Technical Engineers Handle support requests originating from clients and transfer of the resultant parts order to the back office Guarantee customer satisfaction by professional technical assistance standards related to costs, service quality and quickness Guarantee product data collection from the market Manage the collection feedback data related to the products Proactively support CATs in order to keep support costs down Effective recording and management of incoming cases (Technical issues and queries) and Customer complaints Act as first-line troubleshooting and timely escalation to meet customer SLA---s Interact with Service Teams to ensure timely resolution of issues in line with Customer SLA---s Maintain data accuracy within the working systems at all times Requirements 1-3 years--- experience in a call center environment or in a customer service support role High School Diploma or Bachelor Degree Strong phone and verbal communication skills along with active listening Knowledge of customer service practices and principles Familiarity with CRM systems Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile

Keywords: Coda Staffing, Wayne , Technical Call Center Representative, IT / Software / Systems , Wayne, New Jersey

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