Manager, IT Telecommunication Services & Expense Management

Company: Metropolitan Transportation Authority
Location: New York City
Posted on: April 2, 2026

Job Description:

Description Position at MTA Headquarters JOB TITLE: Manager, IT Telecommunication Services & Expense Management SALARY RANGE: $146,330 - $172,718 HAY POINTS: 805 DEPT/DIV: Information Technology SUPERVISOR: Director, IT Telecommunication Services & Expense Management LOCATION: Various/ 2 Broadway, New York, NY 10004 HOURS OF WORK: 9:00 am - 5:30 pm (7.5 hours/day) or as required ) This position is eligible for telework, which is currently two day s per week. New hires are eligible to apply 30 days after their effective date of hire. Summary: This role manages, monitors, and supports activities, functions, and resources to provide telecommunications and wireless services for all MTA Agencies. This role requires a blend of IT technical expertise and financial knowledge as it involves understanding a wide range of IT assets and their lifecycle, including hardware, software, applications, networks, and data centers, as well as on-site and off-site related services. This role will manage funds and ensure efficiency throughout the Telecomm group. This includes all oversight of technology assets for information technology (IT) and operational technology (OT). Items referred to herein as hardware, software, and mobile IT assets refer equally to IT and OT. This role will address technology obsolescence, ensure continuous maintenance, and manage the replacement and updating of IT/OT assets while considering the total cost of ownership. This role manages and ensures that MTA’s IT resources are managed effectively and efficiently, supporting MTA IT’s operational and strategic objectives. Critical Skills: Strong analytical skills and excellent problem-solving abilities for addressing complex challenges Experience with data analytics tools and the ability to work effectively with large databases to arrive at actionable results High proficiency with Excel, including pivot tables, databases, PowerPoint, and AI tools Experience in developing reports, presentations, and PowerBI dashboards Able to identify, recommend, and lead cost-saving opportunities and process improvements Outstanding written and verbal communication skills – ability to summarize and explain complex information Strong experience in managing staff Demonstrated leadership skills, coaching abilities, and staff workload management experience In-depth knowledge of Telecom Expense Management and hands-on experience in managing telecom expenses, including wireless and wired data usage and charges Familiarity with ServiceNow and Peoplesoft Responsibilities: Leads the process of effectively managing expenses and services to minimize costs, fully utilize resources, and drive process efficiencies for financial management in the assigned area of responsibility, and works closely with the IT leadership team and business leaders across the MTA. Manages costs associated with telecommunication services, such as mobile and landline communications, and includes IT services such as cloud services and data center expenses. Develops a strategic approach for managing and optimizing an organization's wireless, voice, and data services Performs quantitative and qualitative analyses to support strategy development and investment prioritization, utilizing insights from multiple sources (market, competitive, internal, financial, etc.) to focus on technology obsolescence, state of good repair, and normal asset replacement. Supports & leads (where appropriate) planning new need assessments, and related IT planning and resource strategies in conjunction with other IT units and MTA units. Identifies and tracks resource requirements and headcount requirements necessary for effective department support in coordination with various IT teams assigned to support technology investments. Conducts detailed market research & analysis to develop financial/statistical models to drive recommendations. Facilitates periodic service consumption reporting to participating business units/agencies. Provides effective Budgeting and Auditing oversight by effectively, in conjunction with the MTA Procurement and Legal Departments, negotiating cost and financial language for new and amended contracts that protect the MTA’s financial investment and minimize the risks associated with contracts. Monitors, measures, and tracks contract performance to ensure that vendors and service providers are meeting their obligations. Identifies, assesses, and mitigates risks to MTA’s hardware and software assets and contracts. These risks could stem from a wide variety of sources, including financial uncertainty, legal liabilities, strategic management errors, accidents, and natural disasters. Builds and maintains relationships with vendors, suppliers, and internal stakeholders based on senior leadership guidance. Communicates recommendations effectively to leadership teams. Develops and manages technology asset lifecycle investments, evaluates new technology investment requests, recommends cost-efficiency alternatives, and leads the development of reports, key performance indicators, financial variance resolutions, and budget coordination with C&D and other MTA agencies. Creates and supports Technology Obsolescence & Replacement Programs to replace obsolete IT and OT assets. Oversees and manages technology obsolescence. Oversees the TCO modeling process to inform purchasing decisions, accounting for all costs associated with the operation of an asset over its lifetime. Manages capital and reimbursable budget funding, improves IT service delivery processes, measures technology impacts, supports IT project goal definition, tracks financial spend, produces financial reports, and evaluates capital project budgets. Develops and maintains a methodology for reimbursables and show-backs to provide cost transparency and promote agency accountability for IT costs and resource utilization. Forecasts and plans for one-time and recurring requirements, and secures funding and staff for new initiatives within a rapidly changing IT environment of vendors and technology solutions. Identifies and implements cost-saving measures on an ongoing basis. Responsible for ensuring appropriate budget approvals and PeopleSoft Commitment Control funding are established to enable key IT initiatives to proceed without encountering budget errors or other delays. Provides recommendations and approval to management for funding and headcount requests. Reviews and manages project closeouts. Works with HQ Controller to certify the correct depreciation of IT assets. Leads the formulation of comprehensive investment strategies, manages high-stakes investment decisions, and oversees the calibration of portfolio insurance. Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives. Oversees staff workload and quality of work, addressing performance issues when needed. Reviews the work performed by contractors. Addressing performance issues with the contractor when possible. Reviews and approves invoices if the work meets contractual standards. Escalates issues to other parties as needed. Performs other duties and tasks as assigned. Observing the work performed by the contractor. Qualifications: Education: Bachelor’s degree. A combination of education and experience may be considered in lieu of a degree. Experience: Minimum of 5 plus years of relevant technology experience. Knowledge & Skills : Demonstrated leadership ability. Demonstrated ability to inspire, motivate, and empower people to achieve organizational goals. Collaboration skills to ensure design specifications are seamlessly implemented by the development team. Technical Skills: Expert in project management, planning, and organization. Expert in operations management. Expert in investment concepts and strategies. Strong experience with portfolio management and risk management. Strong familiarity with data analysis and financial modeling. Strong familiarity with process improvement and optimization. Expert in performing financial analyses and quantitative evaluation of investment proposals required, with preference given to experience in a Technology field (four years or more in a government/quasi-government agency setting preferred). Prior experience with departmental and financial consolidation. Prior experience with activity-based costing, Agency or Legal Entity expense charge-back/show-back. Strong understanding of MTA and Agency operations and related operating, capital, and capital operating budgets and accounting principles. Expert in vendor management and vendor relationship management to secure favorable terms and pricing for its services and products. Familiarity with procurement (purchase order and invoice processing and control) through the process of sourcing, managing, or providing advice on the procurement or commissioning of products and services. Familiarity with IT services with an emphasis on operations management, ServiceNow, and IT marketplaces. Prior experience with business management and business operations/business operations software. Familiarity with Microsoft Office Products, PeopleSoft Application, etc. Familiarity with planning, project management, writing statements of work (SOW) for issuance of Request for Proposals (RFP), leading RFP evaluation committees, implementing contract controls, etc. Familiarity with IT infrastructure, software, hardware, and services to make informed decisions about investments and cost-saving measures. Working knowledge of emerging technology trends and their potential impact on IT costs and business operations OTHER INFORMATION: Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). Equal Employment Opportunity MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

Keywords: Metropolitan Transportation Authority, Wayne , Manager, IT Telecommunication Services & Expense Management, IT / Software / Systems , New York City, New Jersey