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IT Field Service Technician (Wayne,NJ)

Company: Atlantic, Tomorrow's Office
Location: Wayne
Posted on: May 29, 2018

Job Description:

IT Field Service Technician (Wayne,NJ) ResponsibilitiesOnsite IT support relating to technical issues involving Microsoft's core business applicationsSupport services for Microsoft related technologies: Windows 7, Windows 10, Windows Server, Exchange, etc.Installation and support of hardware client site hardware, including workstations, servers and peripherals.Installation and support for networking equipment, including WAN and LAN connectivity, routers, firewalls, and wireless platforms.Remote access solution implementation and support including VPN, Terminal Services, and CitrixEvaluating and documenting IT equipment at client sites.Ability to make recommendations to improve the IT environment at the client sites.Strong communication skills are required. Ability to keep clients informed of incident progress, notifying them of impending changes or required maintenance outagesImprove customer service, perception, and satisfactionEscalate service issues that cannot be completed within agreed service levelsDevelop in-depth knowledge of the service catalog and how it relates to customer's needsWork through a daily schedule in ConnectWise that has been established through the dispatch processEnter all work as service tickets into ConnectWiseQualificationsA+, Network+, Server+ certification or equivalent required.VMware, networking, and firewall knowledge preferred.Problem solving skills, having the ability to diagnosis and resolve problems in a timely mannerAbility to multi-task and adapt to changes quicklyService awareness of all organization's key IT services for which support is being providedUnderstanding of support tools, techniques, and how technology is used to provide IT servicesSelf-motivated with the ability to work in a fast moving environmentCurrent driver's license Atlantic, Tomorrow's Office offers a very attractive compensation package which includes:Excellent SalaryOutstanding benefits package (incl. medical, dental, life insurance)401(k) planExcellent holiday/vacation plans8Associated topics: equipment, infrastructure, ip, maintain, maintenance, satcom, satellite, server, system engineer, system specialist

Keywords: Atlantic, Tomorrow's Office, Wayne, IT Field Service Technician (Wayne,NJ), IT / Software / Systems, Wayne, New Jersey

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