Dispatch Supervisor

Company: Focus
Location: Perth Amboy
Posted on: February 16, 2026

Job Description:

Job Description Job Description Job Summary: The Dispatch Supervisor serves as a leader and provides guidance to delivery teams and independent contractors. Responsible for directing daily activities of the delivery teams and independent contractors including labor, scheduling, and supervision of day-to-day operations. Oversees and guides dispatchers following set standards and quality guidelines for deliveries. Assists and provides guidance for different dispatch duties as needed. Key Responsibilities: Works alongside Customer Service and the Final Mile Manager to ensure customer satisfaction and on-time deliveries Keeps all parties informed of scheduling or delivery issues, identifying and implementing solutions Assigns drivers and vehicles to load trucks for assigned destinations Oversees delivery teams and independent contractors of proper actions regarding customer, logistics or other problems that could affect scheduled deliveries Monitors exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends. Tracks driver assignments and other shipping data in a computer database Organizes and files Proof of Deliveries (PODs) and driver's documentation as needed Sends Proof of Delivery (POD) coversheets to finance department to review driver manifests Monitors inbound/outbound emails as well as attached Proof of Deliveries (PODs) Performs other related duties as required and assigned Requirements: High School Diploma or equivalent required 1-3 years relevant logistics/dispatch experience collectively considered Previous knowledge of relevant policies, practices and procedures and requirements/standards Ability to establish and maintain effective relationships with employees, contractors, supervisors and the public requiring courtesy, discretion and independent judgment. Excellent organizational, leadership, communication, and reporting skills Knowledge of MS Office and other operational or client systems Ability to safeguard customers' personal information. Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment Job Type: Full-time Benefits: Medical/Dental/Vision Insurance 401(K) Plan Life Insurance Paid Holidays Paid Time Off (PTO)

Keywords: Focus, Wayne , Dispatch Supervisor, Logistics, Transportation & Drivers , Perth Amboy, New Jersey