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Customer Care Specialist

Company: Valley Bank
Location: Wayne
Posted on: January 9, 2021

Job Description:

The Customer Service Specialist provides best in class customer care across Valley's key channels such as via the telephone, emails, Live Chat & Social Media.Responsibilities include but are not limited to:* Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement.* Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-going goal of establishing a positive customer experience.* Answer high volume of phone calls, respond to e-mails including various communication channels from clients regarding balances, transactions, Debit Card usage/limits, Internet Banking, and other general banking queries.* Maintain proficient knowledge of Bank products and services and ability to educate customers on such, as well as cross sell various products and services.* Maintain ownership of issues to resolutions and escalate unresolved issues through proper channels.* Responsible for achieving individual sales, referral and service quality goals.* Develop referrals from prospects calling to inquire on bank products and services.* Provide operational support and trouble shoot issues for various digital banking products, such as Online Banking, Remote Deposit Capture, Mobile Banking, Mobile Deposit, and Mobile Wallet/Bill Pay.SDL2017

Keywords: Valley Bank, Wayne , Customer Care Specialist, Other , Wayne, New Jersey

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