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Equipment and Technical Support Specialist

Company: Ametek, Inc.
Location: Wayne
Posted on: January 12, 2021

Job Description:

Job ID: 17989Position Description: AMETEK, Inc. is a $4.7B global diversified manufacturer of electronic instruments and electromechanical devices.AMETEK is well positioned in highly competitive market segments, each with compelling growth characteristics. We expect continued business growth through the execution of our four key strategies: Operational Excellence, Strategic Acquisitions, New Products, and Global & Market Expansion. Supporting those strategies are 17,000 associates employed across 30 countries. At AMETEK, we are committed to a corporate culture that values diversity and fosters a work environment that enables colleagues to develop meaningful and rewarding careers. We consider ourselves responsible corporate citizens and are committed to operating our facilities in an environmentally responsible manner. We also are sensitive to the needs of our communities, and, as a company, support programs that help those communities meet their health, education and social needs. AMETEK is publicly traded on the New York Stock Exchange (NYSE: AME) and a component of the S&P 500Vision Research is a Business Unit in the Materials Analysis Division of AMETEK, Inc. Vision Research manufactures industry leading high-speed digital cameras. Our cameras are primarily sold into industrial, academic, defense and government research facilities. We also have a smaller entertainment oriented camera business. Although not our primary focus, Vision Research has received both an Academy Award and an Emmy for our technical contribution to the entertainment industry. To learn more about Vision Research, Phantom cameras and to get a good idea of the type of images we can collect please go to www.phantomhighspeed.com. Job ResponsibilitiesThe job responsibilities include, but are not limited to: --- Loaner, rental & Demo gear inventory management, logistics and business support--- Customer support activities involving problem replication, logging, documenting, troubleshooting and resolving reported problems primarily through phone support and secondary via Help Desk system--- Manage problem resolution and escalation leveraging Level 1, Level 2 and Level 3 activities with Engineering and Manufacturing--- Supporting web-based Service and Support communications such as FW and SW packages that include Vertical Response notification and eCommerce tools--- Customer advocacy thru participation in quality review board, FW, SW meetings, and technical input to Marketing, Field Service, and Sales PersonnelJob Requirements:Position Requirements:Required knowledge and skills: --- BS/BA or AAS Electronic Technology or equivalent --- Must have excellent technical aptitude with integrated systems including Software and Hardware.--- 3+ years' experience in High-Speed acquisition. Must possess excellent problem-solving skills and a professional approach of communication both written and spoken. --- Able to multi-task and handle the responsibilities in an environment with changing priorities with the ability to take on projects and manage and execute.--- Consistently leverage company management, logistic, and quoting tools such as ERP, shared databases to process RMAs, knowledge base, helpdesk tickets and quotes. In support of managing equipment and business activities for rental and demo equipment.--- Proficient level knowledge in MS Word/Excel/PPTWe are an Equal Opportunity Employer and do not discriminate againstany employee or applicant for employment because of race, color, sex,age, national origin, religion, sexual orientation, gender identity,status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Ametek, Inc., Wayne , Equipment and Technical Support Specialist, Other , Wayne, New Jersey

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