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Application Support Specialist

Company: Valley Bank
Location: Wayne
Posted on: March 30, 2021

Job Description:

The Application Support Specialist is responsible for all onsite & remote service and application support requirements for the VNB business units. This relates to the installation, upgrading, patching, releases, and daily administrative support for the VNB applications and services used for the production, management, disaster recovery (DR), business continuity planning (BCP) and delivery of the approved business applications.Responsibilities include, but are not limited to:* Providing 2nd and 3rd level application tier support. Responsible for troubleshooting more complex issues as passed by the PC Support Center--(Tier 1) as it relates to applications and its usage.* To ensure that the VNB applications are maintained in a manner that supports delivery of services to the VNB platforms, resilience, and uptime performance statistics.* Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release.* Providing capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report.* Ensuring continuity and service quality by owning the resolution of application issues across the VNB platforms. Tracking progress and escalating as appropriate up to the resolution.* Maintaining application system documentation to include system reviews, support, changes, audits, and future application improvement recommendations.* Other duties assigned by ISD Management / VNB business discretion.

Keywords: Valley Bank, Wayne , Application Support Specialist, Other , Wayne, New Jersey

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