Selling and Support Captain
Company: Macy's
Location: Wayne
Posted on: April 10, 2021
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Job Description:
About:
Macy's is proudly America's Department Store. There's a reason
we've been around for 160 years. Customers come to us for fashion,
value and celebration. Macy's is also known for giving back to our
communities.
The magic of Macy's ultimately comes alive in our stores, and our
store colleagues are the ones making it happen. They provide
outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy's
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy's top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy's. Macy's stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy's is the
-Academy- for retail careers.
A store colleague position (whether it's a seasonal job, part-time
retail job, or a full-time career) is the perfect way to launch a
career in the world of retail. Many of Macy's top executives
started their careers in part-time retail sales roles, or as recent
college graduates into our development programs in the various
functions at Macy's.
Job Overview:
The Sales / Support Captain is an elevated hourly colleague that
supports sales and support functions within the 4 walls of the
store, providing override capability, driving business
effectiveness, and focused on assigned tasks as defined by the
STM/PL. As a Sales / Support Captains you will be responsible for
prioritizing the customer experience through active supervision and
enhancing the service culture. You will have a key role in
communicating expectations and priorities to associates. You will
help create a fun and engaging store environment for customers and
associates. As an advocate for the customer, you will role model
and provide fast feedback on how to make every customer experience
optimal. You will be an expert in satisfying the customer and
driving results through promotional and Omni selling initiatives.
This position leads to Sales and Customer Experience Manager or
Operations and Visual Merchandising Manager.
Macy's uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy's may offer additional shifts
to our associates, which they may pick up using the self-scheduling
tool. Details on Macy's schedule options are available during the
interview process.
Essential Functions:
Qualifications and Competencies:
Physical Requirements:
This job description is not all-inclusive, and Macy's Inc. reserves
the right to amend this job description at any time. Macy's Inc. is
an Equal Opportunity Employer and is committed to a diverse and
inclusive work environment. Candidates for positions in San
Francisco ONLY can review their rights and the Company's
obligations under here. Candidates for positions in Los Angeles
ONLY can review their rights and the Company's obligations under
here. Candidates for positions in Philadelphia ONLY can review
their rights and the Company's obligations under here.
STORES00
Keywords: Macy's, Wayne , Selling and Support Captain, Other , Wayne, New Jersey
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