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Part Time Customer Assistance Representative

Company: Enterprise Rent-A-Car
Location: Wayne
Posted on: May 3, 2021

Job Description:

Overview The Senior Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.This is a part-time position working 25 hours per week in our Passaic County locations. Our Flagship office is located inWayne, NJ 07470 The compensation is $13.00/hour (schedule will be based on branch needs but will include Mondays, Fridays and weekends)This is an ideal position and schedule for anyone who loves working with customers and is looking for supplemental income with a 2nd job or work while attending school.As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.Responsibilities Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers and/or dropping off customer in a safe and courteous mannerUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans QualificationsMust be at least 18 years oldMust have two years of college experience OR two years of customer service experienceMust have a high school diploma or GED?The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureAside from religious observations, must be available to work Mondays, Fridays, and Sundays.Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date. Must be able to read, write, and speak English.New Jersey DMV Requirements:First-time drivers or under 21 years old:If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey's GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

Keywords: Enterprise Rent-A-Car, Wayne , Part Time Customer Assistance Representative, Other , Wayne, New Jersey

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