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Director, Digital Workplace

Company: Valley National Bancorp
Location: Wayne
Posted on: May 3, 2021

Job Description:

The Digital Workplace Director will accelerate our technology function to meet our business goals, maximize the business value from our information technology investments, and unleash overarching innovation for our organization, employees and customers.

To realize these goals, this person will drive our digital transformation, ensuring our Digital Workplace is viewed as a "Business Enabler" and a firm-wide asset enhancing productivity and collaboration.

Responsibilities include, but are not limited to:

* 35%: Define and deliver strategies and solutions for Digital Workplace transformation. Including the Digital Workplace vision, roadmap and governance model. * Implement an overarching Digital Workplace strategy, rein in disruptive digital technologies, optimize capital costs and provide new and enhanced customer experiences for employees and clients (i.e. Desktop Engineering: WIN10, MAC, seamless Remote Access, etc.). * Provide the rapid integration of emerging technologies and innovation allowing our internal customers to access their data securely anywhere and anytime.

* 35%: Assess the maturity and address the true business needs related to mobility, collaboration and self-care, while ensuring performance and cost efficiency. * Sponsor voice of the customer workshops and adopt continuous improvement best practices. Adapt the governance model to prevent the "gadgetization" of the landscape and instead enable industrialized innovation and agility.

* 30%: Partner with the Head of Enterprise Architecture and the Head of Solutions Engineering and Integration on the design and optimization of enterprise architectures; incorporating digital technologies like mobility, security, cloud services, collaborative solutions, and leveraging the self-service models and the service desk to establish an agile customer interaction layer, while preserving legacy foundations for transactional processes. * Leveraging cloud or hybrid services appropriately to position the workplace as a "digital hub" showcasing new services to our employees and customers by seamlessly balancing in-house with cloud services. Enable customer centricity which leads to the organic activation of new performance levers.

Required Skills:

* A minimum of 15 years of proven professional experience and expertise in information technology management in large global organizations in support of commercial activities in developed and emerging regions. * a. He/she will be used to serving demanding industries, driven by technology and innovation with constraints imposed by various regulatory bodies and security. * b. This position includes directing the efforts of Digital Workplace team. He/she will have demonstrated ability to select, train, develop, manage and lead teams. * c. This leader must have the skills, experience and agility to influence people and organizations, including executive management. This leader will also share a common set of characteristics that drive innovation and value for our customers.

* A minimum of 15 years in applied technical support of complex multi-vendor global environment, focusing on the Digital Workplace excellence and optimization. * a. Strong business acumen, process management and vendor management skills and experience. * b. Proven track record of leading project teams. * c. Extensive experience in vendor interaction, negotiation and management. * d. Ability to focus/align organization around critical initiatives, best practices and guiding principles. * e. Excellent communication skills, analytical ability, strong judgment, and the ability to work effectively with clients, senior management, staff and vendors.

* The ideal candidate is a current head of Digital Workplace. * Experience in banking industry would be beneficial but not required.

Required Experience:

* Bachelor's degree and a minimum of 15 years' experience in Information Technology Management in large global organizations supporting commercial activities in developed and emerging regions and applied technical support of complex multi-vendor global environment focusing on Digital Workplace excellence and optimization. * ITIL certification. * Master's Degree Preferred.

Keywords: Valley National Bancorp, Wayne , Director, Digital Workplace, Other , Wayne, New Jersey

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