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Technology Support Specialist

Company: Wayne NJ Public Schools
Location: Wayne
Posted on: June 7, 2021

Job Description:

WAYNE TOWNSHIP PUBLIC SCHOOLS

JOB DESCRIPTION

TITLE: Technology Support Specialist

QUALIFICATIONS:

  1. College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
  • Certifications in technology systems such as A+, Microsoft certs etc.
  • Excellent technical knowledge of network and PC hardware, including digital media systems, Epson Brightlink projection systems, Google Management, Google Chromebooks, and iPads (a plus).
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience with desktop pc's and peripherals.
  • Working technical knowledge of current network protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into technical issues and products as required.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization's goals and objectives.
  • Self-motivated and directed.
  • Keen attention to detail.
  • Analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.

REPORTS TO: Director of Technology

JOB GOAL:

The Technology Support Specialist's role is to support and maintain in-house computer systems, desktops, peripherals, digital AV media systems and associated instructional, administrative and system software. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware, software and associated equipment while ensuring optimal system performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user support, training and assistance where and when required.

PERFORMANCE RESPONSIBILITES:

  • Work with end users to identify and deliver required technology support service levels. Liaise with, and provide training and support to, end users and staff on technology systems such as Digital AV media systems, software, computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex technology problems for a variety of end users, and recommend and implement corrective hardware solutions, including repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding technology issues such as PC and/or hardware/software problems.
  • Develop and maintain an inventory of all technology equipment such as monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Monitor and test technology systems performance and provide technology systems performance statistics and reports.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Conduct research on computer products in support of technology procurement and development efforts. Evaluate and recommend hardware and software products for purchase.
  • Write technical specifications for purchase of technology systems such as PCs, digital AV systems, hardware and related products.
  • Recommend, schedule, and perform technology systems, computer, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Assist in developing long-term strategies and capacity planning for meeting future technology systems hardware needs.
  • Support development and implementation of new technology projects and new hardware installations.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • If necessary, liaise with third-party support and equipment vendors.

TERMS OF

EMPLOYMENT: Salary and work year to be determined by the Board of Education.

ANNUAL

EVALUATION: Performance of this job will be evaluated annually in accordance with the provisions of the board's policy on evaluations of non-certified staff.

Approved: April 27, 2017 H-2017-11

Keywords: Wayne NJ Public Schools, Wayne , Technology Support Specialist, Other , Wayne, New Jersey

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