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Call Center Manager

Company: WORK WITH YOUR HANDZ
Location: Wayne
Posted on: September 17, 2021

Job Description:

WE ARE HIRING A CALL CENTER MANAGER

401K with 25% match!

We are the Plumbing, Electrical, Heating and Air Conditioning company that thousands of New Jersey Residents have trusted for more than three generations. We offer home services to residents of northern and central New Jersey.

Our Call Center Manager position pays a competitive pay and comes with amazing benefits! Our compensation package includes medical, dental, vision and life insurance, short- and long-term disability, and 401K with 25% match.

The successful candidate will be responsible for managing a team of Customer Service Representatives (CSRs) in a fast-paced and dynamic service environment where customer service is key to driving business objectives. The Call Center Manager will be responsible for leadership, motivation, and training for their CSRs and will serve as an ambassador for the customer inside of the organization.

 

QUALIFICATIONS FOR A CALL CENTER MANAGER:

  • Must have previous Call Center Management experience in a residential home service setting
  • Previous experience in a fast-paced call center environment
  • Top-notch leadership skills that motivate others
  • Strong customer care skills
  • Organized and detail-oriented
  • Able to accurately use a computer and Microsoft Office applications (Excel, Word & PowerPoint)

 

Benefits for our Call Center Manager

  • 75% of health insurance covered by employer
  • Prescription Drug
  • Optical
  • Dental
  • Orthodontia
  • Long Term Disability
  • Life Insurance ($250K Term)
  • 401-K with 25% company match
  • 100 plus hours of training every year
  • Quarterly company functions (Ball games, comedy club, dinners, awards etc)

You must be willing to work M-F 7-4 with every other Saturday shift as needed. Our Call Center Manager also needs to be available for the call center representatives as needed after hours. This position offers a $75,000 base salary plus bonuses and spiffs for closed calls and other opportunities. You must be willing to undergo a background check for employment. We are a drug free company.

 

 

Keywords: WORK WITH YOUR HANDZ, Wayne , Call Center Manager, Other , Wayne, New Jersey

Click here to apply!

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