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Client Care Coordinator

Company: Interim HealthCare
Location: Wayne
Posted on: November 19, 2021

Job Description:

General Purpose: Assists in providing client care coordination and serve as a single point of contact for clients, families and providers to ensure expectations are met or exceeded-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --Essential Functions:

  • New client enrollment.
  • Initial and subsequent screening assessments.
  • Identification of resources to address client---s health, daily living, and safety needs. Performing administrative tasks associated with service to clients including scheduling, logging, documenting all appointments and services; provide information, notices and regular communications with clients and designee.
  • Regular telephone contact or home visits per the client---s Service Agreement.
  • Coordinate with client, Home Health RN and or Pharmacy with medication set ups and coordination reminders.
  • Monitoring client well-being, recommending resources and solutions as appropriate. Setting up all client appointments.
  • Accompanying client to provider and health care appointments, arranging transportation per client---s service agreement. Providing detailed notes to client support system.
  • Liaison and coordination with family members, designees, and providers.
  • Creating and maintaining the client---s personal health care record.
  • Fulfilling all tasks in a thorough, timely, and reliable manner.
  • Completes other assignments as requested and assigned.
    • May have access to personal health information (---PHI---) necessary to fulfill the above duties and responsibilities.-- Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:
      • High school graduate or equivalent
      • One year of related business experience or an equivalent of education and work experience may be considered
      • Experience working in the senior field is a plus
      • Must possess a valid driver---s licenseKnowledge, Skills & Abilities Required:--
        • Evidence of essential leadership, communication, education, and counseling skills.
        • Proficiency in communication technologies (email, cell phone, etc.)
        • Highly organized with ability to keep accurate notes and records.
        • Core values consistent with a patient- and family-centered approach to care.
        • Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal.
        • Demonstrates a positive attitude and respectful, professional customer service.
        • Acknowledges patient---s rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
        • Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns.
        • Proactively continues to educate self on providing quality care and improving professional skills. Working Conditions & Physical Effort:--
          • Work is normally performed in a typical interior/office work environment.
          • Ability to work flexible schedule and/or evening hours as needed.
          • Able to engage in local and occasional out-of- town travel.
          • Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects.-- Frequently walking or standing or sitting most of the time.

Keywords: Interim HealthCare, Wayne , Client Care Coordinator, Other , Wayne, New Jersey

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