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Client Care Coordinator

Company: Interim HealthCare
Location: Wayne
Posted on: January 10, 2022

Job Description:

General Purpose:
Assists in providing client care coordination and serve as a single point of contact for clients, families and providers to ensure expectations are met or exceeded
Essential Functions:
New client enrollment.
Initial and subsequent screening assessments.
Identification of resources to address client's health, daily living, and safety needs. Performing administrative tasks associated with service to clients including scheduling, logging, documenting all appointments and services; provide information, notices and regular communications with clients and designee.
Regular telephone contact or home visits per the client's Service Agreement.
Coordinate with client, Home Health RN and or Pharmacy with medication set ups and coordination reminders.
Monitoring client well-being, recommending resources and solutions as appropriate. Setting up all client appointments.
Accompanying client to provider and health care appointments, arranging transportation per client's service agreement. Providing detailed notes to client support system.
Liaison and coordination with family members, designees, and providers.
Creating and maintaining the client's personal health care record.
Fulfilling all tasks in a thorough, timely, and reliable manner.
Completes other assignments as requested and assigned.
May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. - Access to use and ability to disclose PHI is further defined by each organization/department.
Minimum Education & Experience Requirements:
High school graduate or equivalent
One year of related business experience or an equivalent of education and work experience may be considered
Experience working in the senior field is a plus
Must possess a valid driver's license
Knowledge, Skills & Abilities Required:
Evidence of essential leadership, communication, education, and counseling skills.
Proficiency in communication technologies (email, cell phone, etc.)
Highly organized with ability to keep accurate notes and records.
Core values consistent with a patient- and family-centered approach to care.
Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal.
Demonstrates a positive attitude and respectful, professional customer service.
Acknowledges patient's rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations.
Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns.
Proactively continues to educate self on providing quality care and improving professional skills.
Working Conditions & Physical Effort:
Work is normally performed in a typical interior/office work environment.
Ability to work flexible schedule and/or evening hours as needed.
Able to engage in local and occasional out-of- town travel.
Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects. - Frequently walking or standing or sitting most of the time.

Keywords: Interim HealthCare, Wayne , Client Care Coordinator, Other , Wayne, New Jersey

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