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Customer Advocate

Company: Munich Re
Location: Wayne
Posted on: January 10, 2022

Job Description:

Customer Advocate


Performs tasks to assure the quality and integrity of processes designed for specific customers or for the general customer population. Monitors the effectiveness of services provided. Works with managers and service providers to continuously improve the quality of service. Maintains ongoing communication with appropriate leaders to ensure that service providers are adding value and meeting their business needs.


Experience & Education:

2 years of college or equivalent work experience is preferred

Experience in providing excellent customer service either on the front-line or in the back office.

Knowledge and Skills:

Customer focus

Good verbal and written communications

MS Office specifically Excel

Strong problem solving and analytical capabilities

Ability to multi-task, prioritize tasks and respond to change effectively

Has working knowledge of commonly-used concepts, practices, procedures and systems within HSB

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Hartford Steam Boiler Inspection and Insurance Company (HSB), a part of Munich Re since 2009, provides equipment breakdown and other specialty coverages, inspection services and engineering consulting that set the standard for excellence worldwide. One of the world's leading equipment breakdown insurers, HSB helps clients reduce risk through a unique combination of specialty coverages, engineering-based risk management strategies and loss prevention services. A.M. Best Company awarded the HSB Group of companies its highest financial rating, A++ (Superior). We look ahead, anticipate risk and leverage our knowledge and experience to develop new solutions to help our clients meet tomorrow's challenges. To see the future we see check out our LinkedIn page: http://www.linkedin.com/company/hsb

Keywords: Munich Re, Wayne , Customer Advocate, Other , Wayne, New Jersey

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