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Mgr, Infrastructure Services

Company: Valley Bank
Location: Wayne
Posted on: January 15, 2022

Job Description:

The Manager of Infrastructure Services role will develop and execute the overall technology operations strategy to implement operational excellence plans and ensure business growth. This role will accelerate our technology function to meet our business goals, maximize the business value from our technology investments, and unleash overarching innovation for our organization, employees and customers. Responsibilities include, but are not limited to:

  • Drive the strategic design, acquisition, management, and implementation of an enterprise-wide technology infrastructure.
  • Direct the activities necessary to keep the technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies.
  • Identify technology trends and evolving social behavior that may support or impede the success of the business.
  • Ensure the confidentiality, integrity and availability of the company's data and technical infrastructure. Oversee and maintain system consistency through regular audits.
  • Work collaboratively with Information Security to ensure and maintain all key security controls. Recognize and identify areas where existing policies and procedures require change or where new ones need to be developed.
  • Oversight for the IT Technology Infrastructure organization and development of one team focused on IT Service Management, service delivery, availability and uptime to improve stability, synthesize processes and reduce the number of major outages and incidents.
  • Provide the strategic direction and roadmap for the IT Operations team, coach and mentor peers, direct reports, and partners. Work in collaboration with peers throughout the enterprise to define and evolve the controls, processes, tools, and personnel to provide a consistent, well managed technology support solutions for the company.
  • Provide strategic leadership for designing, implementing, and communicating enterprise ITIL Service Management policies and procedures; lead an enterprise-wide effort to align Technology teams to a single set of tools and processes for IT Service Management.
  • Promote service improvements on an ongoing basis to continually improve quality and customer satisfaction; reviewing service performance levels, addressing service level issues and implementing corrective actions to address services shortcomings.
  • Meet business service levels and project delivery expectations and -reporting progress at the management and executive management level. Accountable for operational and strategic metrics that drive overall operational effectiveness. Responsible for the quality and performance of the services provided from managed service providers.
  • Assess and improve the DR program by evaluating governance models, risks to technology services, and DR processes and procedures; manage team responsible for creation, implementation, and maintenance of enterprise-wide Crisis Management and Communications processes, plans and tools in line with or exceeding industry best practices and regulatory expectations.
  • Perform research and development and making recommendations regarding new technologies, tools and techniques that would benefit the organization.
  • Interface with management across all levels, setting outstanding customer service expectations, timely field communication, root-cause analysis, performance and process improvement and frequent statistical performance monitoring and reporting. - -
  • Drive optimal forecasting, capacity planning, lifecycle management and disaster recovery planning (DRP) across the services areas. Managing the budget responsibly for in-scope related services, as well as prioritization and recommendations of capital investments and adoption.

Keywords: Valley Bank, Wayne , Mgr, Infrastructure Services, Other , Wayne, New Jersey

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