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Customer Care Associate

Company: FUJIFILM Holdings America Corporation
Location: Wayne
Posted on: January 16, 2022

Job Description:

Overview FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm's medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse - Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI -, Fujifilm's artificial intelligence initiative, combines Fujifilm's rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information please visit .Job Title: - Customer Care AssociateJob purposeThis position reports directly to the Manager, Customer Care Department (ES) and provides 'best in class' customer service that surpasses customer expectations and all competitive standards. External US Duties and responsibilities

  • Manage and process purchase order for accessories received via, but not limited to, fax or e-mail.
  • Create Return Authorization's (RMA) to end user customer.
  • Generate and submit sales quotations and service contracts within twenty-four (24) hours of receipt.
  • Same day disbursement of loaners along with the retrieval ten (10) business days after shipment of repaired equipment sent back to the customer.
  • Loaner Reassignments.
  • After an invoice is generated and printed, ensure the system is maintained with sold equipment, customer name, address, and extended warranty information.
  • Respond and resolve all customer complaints and inquiries in a timely manner.
  • Perform filing on a daily basis of customer invoices and work orders.
  • Receives Demo Equipment Requests from Field Sales; works with Service to Schedule Items to be repaired in time to meet Date of Demo, if not already Ready to Go.
  • Executes Demo Consignments thru System, ExFM.
  • Overall and monthly Demo Inventory, Fulfillment and Reconciliation.
  • Retrieval of Demo Equipment once Demo is concluded within 7 business days.
  • Receives Trade Show Equipment Requests from Product Management; once received must execute Equipment in a timely manner.
  • Monthly Inventories Reports to Manager on Loaner/Demo Requests and Loaner/Demo Retrieved.
  • Other duties as required and requested by Management or Manager.
  • Adheres to all safety policies and procedures.
  • Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations and standards.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks.
    • Customer service oriented with attention to detail and can develop and maintain effective relationships with internal and external key members.
    • Ability to work independently and in a close team environment.
    • Operate computers, copy machines and calculators to perform calculations and produce documents.
    • Able to professionally communicate with internal and external customers to provide superior customer service.
    • Able to investigate and resolve discrepancies.
    • Proficient in Word, Excel, PowerPoint, Google, SAP and ASTEA
    • Aptitude to learn new software applications.
    • High School or GED diploma, advanced degree strongly preferred plus
    • 3 + year work experience working in a fast paced customer service/support environment preferably in a medical device industry.
    • Ability to research and analyze various different type of data information.
    • Ability to prioritize work.
    • Ability to read, analyzes, and interprets essential job related documents.
    • Ability to present and speak effectively and professionally to all internal and external customers.
    • Ability to calculate and match figures and amounts. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects, ability to use a keyboard, reach with hands and arms; balance; stoop, kneel, crouch; and talk or hear. The employee may be required to occasionally lift and/or move up to 20 to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Keywords: FUJIFILM Holdings America Corporation, Wayne , Customer Care Associate, Other , Wayne, New Jersey

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