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Sr. Customer care Specialist

Company: Manpower
Location: Wayne
Posted on: September 14, 2022

Job Description:

Sr. Customer Care Specialist Medical device company is looking for a Senior Customer Support Representative. Full details are listed below, 6-8 months with possibility of extension. Don't wait--- apply today! What's in it for you?

  • Paid training
  • Full time hours
  • Clean and safe work environment What will you be doing?
    • Ability to handle complex customer inquiries and receive, review, and process purchase orders.
    • Deliver revenue backlog in full and uses SAP to manage inventory levels and process/ track purchase orders.
    • Create supplier purchase orders and ensure timely and accurate delivery distribution.
    • Prevent slippage by examining backlog, operations logs, etc.
    • Ensure on-time delivery of customer orders and manage logistics of shipments based on customer needs.
    • Ensure seamless importation of inventory by working with Import/Export Compliance Specialist.
    • Carry out billing and reporting activities in accordance with customer requirements.
    • Liaise between Sales, Service, and Finance teams, Supply Chain, Credit and Collections, Demo and Returns, Warehouse as well as Customers and Vendors.
    • Interface with factory and Supply Chain logistics to ensure that the correct equipment configurations are ordered.
    • Create and process Service Orders for installation.
    • Responsible for processing demo related orders.
    • Responsible for processing the trade-in order process and ensure install base is updated.
    • Responsible for creating return authorizations, credit memos and debit memos within company guidelines.
    • Responsible for running open order reports and providing monthly order demand for allocation.
    • Performs other related duties and special projects as required or assigned. What do you bring?
      • Positive, can-do attitude Why should you choose Manpower?
        • Free training to upgrade your skills, including a free college tuition program
        • Medical, dental, vision, 401k
        • Weekly pay with direct deposit
        • 24/7 Manpower customer care support
        • Dedicated Career Partner to help you achieve your career goals
        • Voted #1 best places to work by Glassdoor 2021 Are you Interested? Stop your job search and apply today! A recruiter will be in touch within 24 hours. Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

Keywords: Manpower, Wayne , Sr. Customer care Specialist, Other , Wayne, New Jersey

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