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Attendant Room

Company: IHG Hotels & Resorts
Location: West Point
Posted on: September 11, 2023

Job Description:

Job Description

Role Purpose

As a Room Attendant - you'll make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work - creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

  • You'll make sure our rooms are always at their best - we have standards - but it's down to you to make that room special and memorable for guests.
  • Help guests - you'll be happy to help if someone needs a toothbrush or directions for example.
  • Keep your supervisor updated on room service progress and alert them to any repairs needed
  • Safety aware - follow our established safety procedures at all times - and wear protective equipment when needed.
  • Be organised - keep on top of supplies and amenities and always try to minimise waste.
  • Reunite items with owners - and log any lost and found property.
  • Look smart - wear your uniform with pride.
  • Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • May regularly assist with deep cleaning projects.
  • May have turndown duties.
  • May assist with other duties as assigned.
    Key Skills & Experiences
    • It's a physical role and you'll be on your feet most of the day, so fitness is important.
    • Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.
    • You'll might need to bend and kneel to complete some activities.
    • Literacy skills - reading, writing and basic maths skills.
    • Flexible attitude to shifts - you may need to work nights, weekends and/or holidays.

Keywords: IHG Hotels & Resorts, Wayne , Attendant Room, Other , West Point, New Jersey

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