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System Specialist (WMS Superuser)

Company: DSV
Location: Wayne
Posted on: January 8, 2021

Job Description:

Job Req Number: [[24972]]Purpose of the positionBe a key member of the Solutions IT Support team which supports the warehouse management system portfolio consisting of internal and external products

  • Blue Yonder/JDA Discrete WMS (v2013, v2014, v2019)
  • Other future add-ons that are externally purchased. Being knowledgeable in organization and coordination of respective responsible colleagues for all WMS related infrastructural aspects (Citrix, DBMS, Hardware, Network etc.) to manage efficiently any issue reported in this area.Obtain excellent product knowledge from the software providers and maximize the in-house know-how in order to leverage the IT value chain. The role is to maintain a positive and constructive relationship with the internal and external customers in order to achieve common aims and objectives.Support the global organization with excellent product knowledge, implementation experience and IT insight. Particularly, it requires a strong focus on the 3 regional business solution teams and the corporate service and consulting function.Key Tasks
    • The Sr. IT Specialist has in depth technical warehouse application knowhow. His key role is to support all aspects around the WMS application infrastructure. As per request the position supports the corporate warehouse applications, which are
      • Blue Yonder/JDA Discrete WMS in particular (based on Windows server, SQL database)
      • further related software packages as EMS, Parcel system
      • SQL database
      • Citrix environment
      • Cluster setup
        • Coordination and management of all system administrative relevant IT aspects within support area for warehouse applications.
        • Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition.
        • Daily professional support of implemented warehouse management systems in all technical aspects in DSV Panalpina and Partner (Blue Yonder/JDA, third party software providers) ticketing systems.
        • In this role, he/she is working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project teams etc.
        • The Sr. IT Specialist is single point of contact for the support aspects in a productive environment.
        • Release changes, rollouts and hotfix are solely deployed by the logistic services members. Control, audit and deployment organization (date, time, communication etc.) can be assigned to this position.
        • Structural, organizational and technical tasks supporting an efficient and high quality run of WMS are assigned to this position as key tasks (TCS coordination, access management on all levels, definition and implementation of internal workflows with other IT teams etc.).
        • The Sr. IT Specialist is the technical contact for any technical problems with WMS and infrastructure for WMS.
        • Any adhoc tasks as defined by management.Decision Making Authority
          • Assigning tasks to internal staff and external teams
          • Take decisions on how a support case has to be resolvedFunction / Market & Industry Knowledge / Business Acumen / Process working[Functional Knowledge ]
            • Good understanding of Information Technology and software project: methodologies and processes
            • Deep understanding of service management and service delivery
            • Good understanding of project management
            • Broad knowledge in logistics, mainly warehouse management, supply chain solutions and freight forwarding
            • Good understanding of IT trends related to warehouse management systems & technologies
            • Overall understanding of Panalpina business processes and interdependencies
            • Knowledge of business processes, in particular warehousing conceptsSkills & Competencies[Competencies - Leadership ]
              • Capability to distribute, assign, coordinate and control support tasks with external teams.[Competencies - Business ]
                • Logistics skills to fully understand warehouse management and processes
                • IT system competencies for WMS systems in place
                • Support processes, rules and guidelines[Competencies - Personal)
                  • Ready to take personal accountability for achieving individual and shared goalsHigh energy and resilience, and calm under pressure
                  • High priority for teamwork
                  • Self-motivated, committed and result-driven
                  • High commitment and positive attitude in the face of setbacks and obstacles
                  • Fast comprehension and learning receptivity
                  • Excellent communication and listening skills, verbally and written; this includes technical writing and documentation
                  • High stress level (Ability to work under pressure and deal with tight deadlines)
                  • Able to communicate clearly and confidently (written or orally)Educational background / Work experience
                    • Bachelor degree or above in IT, business administration, logistics or a similar discipline
                    • Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA discrete warehousing system management
                    • Minimum of 5 years of experience with JDA Discrete in at least 4 domains:
                      • WMS infrastructure support (must)
                      • WMS configuration (must)
                      • MOCA/DDA,
                      • Integrator
                      • Jasper / Blue Yonder/JDA reporting
                      • Parcel
                      • Very good knowledge in SQLLanguage skills
                        • Excellent business English (Panalpina corporate language)
                        • Bilingual (Spanish) preferred (international working environment)Computer Literacy
                          • PC / Laptop
                          • Microsoft Office
                          • Complete Blue Yonder/ JDA WMS documentation and portal accessDate / Signature EmployeeDate / Signature Line ManagerDate / Signature Matrix ManagernoneREQUIREMENTSPlease select of the below requirements / competencies that are most appropriate to the role (level of requirement or competency depending on level of role, i.e. high level of vs. experienced in). The list is not to be considered as a "definitive" list. Please add and amend according to requirements. However, for Manager Roles at BU, Country, Regional and Corp level the competencies highlighted in red are mandatory.FUNCTION- , MARKET & INDUSTRY KNOWLEDGE / BUSINESS ACUMEN / PROCESS WORKING[Back to job description]
                            • Expertise in all Regions/Countries of Panalpina where WIS is in place and used
                              • Know how in logistics / SCM
                                • Understanding of PA strategy and products
                                  • Understanding of business principles and language
                                    • Business administration competence
                                      • Project Management skills
                                        • Overall understanding of business processes and interdependencies
                                          • Knowledge of process steering instruments
                                            • Knowledge of business processes
                                              • Knowledge in freight forwarding and logisticsSKILLS & COMPETENCIESLEADERSHIP[Back to job description]TEAM LEADERSHIP
                                                • Ability to lead and develop high performing teamsCOMMUNICATION & PRESENTATION
                                                  • Ability to communicate openly and confidently
                                                    • Ability to influence and convince others in a way that results in acceptance and agreement
                                                      • Ability to shape conversations to ensure focus and understanding
                                                        • Effective listening
                                                          • Willingness to engage in constructive confrontation
                                                            • Ability to clearly and concisely present both written and/or oral informationCHANGE MANAGEMENT / INNOVATION
                                                              • Ability for systematic and rational analysis to identify the root cause of problems
                                                                • Willingness to challenge the status quo and to drive innovation and change
                                                                  • Capable to generate creative ideas/solutionsSTRATEGIC LEADERSHIPBUSINESS[Back to job description]ACCOUNTABILITY
                                                                    • (Ability and willingness to decide on the basis of root cause analysis and agreed criteria and to make decisions also in difficult situations)
                                                                      • Credibility
                                                                        • Assertiveness
                                                                          • Capable to make informed judgments and to generate practical, timely solutions
                                                                            • Ability to find pragmatic solutions by using decision making techniques
                                                                              • Willingness to involve stakeholders in decision making process, to get buy-in and to implement solutionsCUSTOMER ORIENTATION
                                                                                • Customer focus (monitors customer expectations continuously and is willing to adapt own activities/procedures)
                                                                                  • Readiness to continuously focus on identifying and meeting customer current and future needs
                                                                                    • Readiness to provide alternatives and optimized solutions to the CustomerPERSONAL[Back to job description]COLLABORATION AND INFLUENCE
                                                                                      • Ability to coordinate efforts/resources within and across boundaries to deliver goals
                                                                                        • Ability to work with different cultures and to manage cross functional interfaces
                                                                                          • Ability and willingness to effectively live and manage the matrix organisation
                                                                                            • High priority for teamwork
                                                                                              • Team player
                                                                                                • Capable to build strong and long-term team relationships within and across functions and geographical boundaries and based on ethics and trustRESULT ORIENTATION
                                                                                                  • Ready to take personal accountability for achieving individual and shared goals
                                                                                                    • Ability to set robust plans well in advance and to initiate action to move projects forward
                                                                                                      • Planning & Organizing (Ability to prioritize, plan, assign & control)
                                                                                                        • Time management (monitoring performance against deadlines and milestones)PERSONAL EXCELLENCE
                                                                                                          • Integrity
                                                                                                            • Act as a Role Model for Corporate Values and fully adhere to the Code of Conduct
                                                                                                              • High energy and resilience
                                                                                                                • High commitment and positive attitude in the face of setbacks and obstacles
                                                                                                                  • High stress level (Ability to work under pressure and deal with tight dead lines)
                                                                                                                    • Be authentic, approachable, open and honest.DSV - Global transport and logisticsDSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we'll give you the support you need to explore your potential and forward your career. Read more at www.dsv.com

Keywords: DSV, Wayne , System Specialist (WMS Superuser), Professions , Wayne, New Jersey

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