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Sr Salesforce Business Analyst

Company: Valley National Bank
Location: Wayne
Posted on: May 2, 2021

Job Description:

Job TitleSr Salesforce Business AnalystFull-Time/Part TimeFull-timeExpected work hoursM-F 8am-5pm Job DescriptionAs a Senior Salesforce Business Analyst, you will leverage your expert knowledge of Salesforce to envision and design solutions for evolving sales and customer service roadmap initiatives. You will orchestrate delivery of SF Product roadmap items through eliciting business requirements as user stories, and to create/configure advanced flows and custom objects, fields, layouts and dashboards to satisfy those needs. You will partner with Product Owners and product development teams as an advocate for Salesforce to recommend configuration-based approaches to meet Valley's requirements, and you will be integral in the effort to implement those solutions into production. The Senior Salesforce Business Analyst is a specialist working as part of a larger Salesforce Product team and strives to build strong relationships with stakeholders, to clarify business goals and objectives, to improve processes and efficiency, and to bridge gaps between viewpoints. Responsibilities include, but are not limited to:

  • Work with Product Managers and the business to understand their unique needs and develop user stories.
  • Contribute to construction and negotiation of SF Product roadmap based on customer needs and business goals.
  • Lead user story grooming with SF product team to build consensus on what to build and why.
  • Conducts complex data analysis and user research to identify opportunities and ideas to execute against. Develops criteria of UX interviews, prototype testing and product specifications.
  • Recommend configuration-based approaches as possible to meet business requirements and lead the effort to realize those functions into production. In cases where code-based development is required, collaborate with developers to implement those functions.
  • Gather, create and document current and future business process flows.
  • Gather business, data, reporting and testing requirements, as well as acceptance criteria.
  • Gain business sign-off for any stated requirements / user stories.
  • Develop test scenarios for UAT testing.
  • Create advanced flows, perform data loading, and install/configure 3rd party apps that allow integration.
  • Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements.
  • Help present solutions in a manner that bridges technical and business perspectives.
  • Facilitate communication across departments.Pay TypeSalariedRegular/TemporaryRegularSalary GradeE24RequirementsRequired Skills:
    • Experience working in agile product development methodologies.
    • Skilled at requirements elicitation, analysis and documentation.
    • Experience working with Azure DevOps (ADO) and other project management tools.
    • Skilled at discovering and graphicly mapping existing or desired "to-be" business processes.
    • Liaison and consultative skills; negotiating skills within a context of conflicting interests.
    • Ability to advise on complex matters to non-specialists.
    • Demonstrated ability in managing internal and external client expectations.
    • Highly developed business acumen.
    • Ability to handle multiple assignments simultaneously.
    • Detail oriented, analytical and inquisitive.
    • Ability to work independently and with others.
    • Extremely organized with strong time-management skills.
    • Strong writing, mentoring, negotiation, communication, presentation and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.Required Experience:
      • Bachelor's Degree in appropriate field of study or equivalent work experience and a minimum of 5 years Salesforce Business Analysis/Product Owner experience.
      • Minimum 10 years technology experience.
      • Demonstrated experience working within cross-functional teams within a formalized methodology.
      • Salesforce Admin or Salesforce App Builder certification.
      • Experience in Financial Services sector, familiarity with Salesforce "Financial Services Cloud" and/or Salesforce Advanced Admin certification preferred. - provided by Dice

Keywords: Valley National Bank, Wayne , Sr Salesforce Business Analyst, Professions , Wayne, New Jersey

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