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Residential Service Electrician

Company: Jones Services
Location: Goshen
Posted on: May 15, 2024

Job Description:

*Jones Services - Residential Service Electrician*_*No On-Call Required!*_*Jones Services* has been the most trusted service in the tri-state area since 1986 thanks to our highly-trained team of professionals who can handle any of your heating, cooling, and electrical needs. Friendly, personable customer service is our top priority and we aim to make sure our customers are 100% satisfied with our work. Our team of professionals are certified, highly-trained, and simply the best in the area!As the premiere residential service company in the Tri-state area, were looking for a highly motivated *Residential Service Electrician *who can deliver world-class customer service. As a *Residential Service Electrician* you will work as part of a dynamic and passionate team to demonstrate technical competency and exceed customer expectations by accomplishing the highest quality work, every time.Are you looking for _*stability*_*, *_*great benefits, advancement opportunities, and a best in class compensation plan*_ that rewards you for your hard work? Come join the Jones Services team and experience what it's like to be a part of _a company that also works for __*YOU*_.Top Candidates will be reliable and possess a customer first work ethic along with a passion for providing our customers with the best solutions possible.*Pay and Benefits:** $25 - $40/hr. plus incentives* Increased competitive wages with completion of training and certifications.* Yearly merit increases* Health, dental & vision insurance* Health Savings Account w/ company contribution* Paid vacation, sick and personal days* Short term disability, long term disability, and company paid life insurance* Paid training/ongoing education* Uniforms* Parental leave* Tool Allowance* Safety shoe reimbursement* Friends & Family discounts on services*Responsibilities** Troubleshoot, diagnose, install and repair electrical components in a residential environment* Provide excellent customer service* Maintain proper stock, parts, tools, and safety equipment in the vehicle* Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer* Obtain customer authorization/signature for payment (or financing) at the completion of the job* Meeting predetermined targets and sales goals* Assist customers in evaluating repair vs. replace options* Assist in generating and scheduling replacement consultations (as indicated)* Meet or exceed performance minimum standards*Key Performance Indicators (KPIs) for Residential Electrician** *Customer Satisfaction: *Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.* *First-Time Completion: *Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.* *Response Time: *Respond to service requests within Jones Service's defined time frame. Timely response ensures customer satisfaction and loyalty.* *Service Revenue Generation: *Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customers needs.* *Service Agreement Enrollment: *Successfully enroll customers in Jones Service's service agreements when applicable, promoting long-term customer relationships and recurring revenue.* *Installation Quality: *Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.* *Technical Proficiency: *Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.* *Efficiency and Productivity: *Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.* *Documentation Accuracy: *Maintain accurate and up-to-date records of service calls, work performed, and parts used in the ServiceTitan platform, with a high data accuracy rate* *Safety Adherence: *Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.* *Mentoring and Guidance: *Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.* *Professionalism and Communication:* Uphold professionalism in all interactions with customers and team members.* *Attendance and Punctuality: *Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.* *Continual Improvement: *Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.* *Team Collaboration: *Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.* Additional KPI's as assigned by your manager.*Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.**Qualifications:** Proven experience as a residential service electrician, with a comprehensive understanding of residential electrical systems.* Familiarity with the Nexstar Service System is a plus.* Proficiency in using ServiceTitan or similar service management software a plus.* Excellent problem-solving skills and the ability to diagnose technical issues accurately.* Strong communication skills to interact with customers professionally and courteously.* Dedication to safety, adhering to safety guidelines and promoting a safe work environment.* Valid driver's license and a clean driving record.Job Type: Full-timePay: $25.00 - $40.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee assistance program* Employee discount* Health insurance* Health savings account* Life insurance* Paid time off* Parental leave* Prescription drug insurance* Referral program* Vision insuranceCompensation package:* Bonus opportunities* Commission pay* Hourly pay* Overtime pay* Signing bonusSchedule:* Monday to Friday* Weekends as neededTravel requirement:* TravelExperience:* generator install/maintenance: 1 year (Preferred)* Residential Electrical service: 3 years (Required)Work Location: On the roadby Jobble

Keywords: Jones Services, Wayne , Residential Service Electrician, Professions , Goshen, New Jersey

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