Retail Sales MyStylist Macy's, Full Time: Willowbrook, NJ
Company: Macy's
Location: Wayne
Posted on: January 11, 2021
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Job Description:
Job Overview: My Stylist Macy---s Associate is responsible for
developing personal shopping business by providing outstanding
customer service, demonstrating superior product knowledge to
customers, and creating a shopping experience that will make the
customer feel welcome and comfortable during periods of high
volume. The associate is also responsible for fulfillment and
performing other duties as necessary. Macy---s uses a scheduling
plan that allows our associates to participate in the creation of
their work schedules by managing availability and identifying
preferences. Additionally, during key events and peak selling
times, Macy---s may offer additional shifts to our associates,
which they may pick up using the self-scheduling tool. Details on
Macy's schedule options are available during the interview process.
Essential Functions: Be proficient in POS and MPOS systems
including Search and Send, My Client and More Macy---s tablet app.
Proactive in assisting customers who are using devices to shop and
compare, whether Macy---s devices or their own. Assist customers in
all aspects of total store fulfillment and have the ability to
satisfy the needs of our digital and physical customers by making
appropriate partnerships when necessary. Provide an exceptional
customer experience by ensuring the customer is always the
priority. Acknowledge customers in a friendly and helpful manner
within 30 seconds of their entry into the area. Handle all returns
courteously and professionally. Develop a high level of product
knowledge for the merchandise in the department by reading vendor
tags, pamphlets, and attending training classes in order to
communicate it to the customer. Suggest additional merchandise to
compliment customer selection and engage the customer. Offer to
call other locations if merchandise is unavailable within store.
Offer to put purchase on customer---s Macy---s charge account
toward the end of the shopping experience. Reinforce customer---s
selection and package merchandise with care. Invite customers to
come back and thank them by name whenever possible. Responsible for
achieving personal sales goals, hourly sales productivity rates,
and Star Reward goals. Maintain a professional attitude with
sincerity and enthusiasm reflecting Macy---s commitment to our
customer-the most important person in our stores. Develop clientele
customer list and increase department sales. Follow up on purchases
through e-mails, phone calls, or thank you cards. Cross sell
throughout the store to maximize customer satisfaction and store
sales. Complete support tasks such as recovering the fitting rooms
and straightening merchandise as needed. Be knowledgeable of and
perform sales support functions related to POS procedures. Be aware
of back stock and fill as needed. Be aware of current promotional
events and sales. Assist sales manager or vendors with special
events as needed. Maintain good housekeeping standards. Adhere to
Asset Protection and inventory control and compliance procedures.
Maintain department recovery standards; including fitting room go
backs to standard, if applicable. Perform other duties as
necessary. Follows shortage programs and procedures. Perform these
functions in an efficient manner, as directed by the Supervisor.
Regular, dependable attendance and punctuality. Qualifications:
Education/Experience: High School Diploma or equivalent. A minimum
of one year of related experience and/or training. Communication
Skills: Effective written and verbal skills, ability to interpret
instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Mathematical
Skills: Basic math functions such as addition, subtraction,
multiplication, and division. Able to use a calculator. Reasoning
Ability: Self-starter, able to work independently and as part of a
team and must have good time management skills. Physical Demands:
This position may involve constant moving, talking, hearing,
reaching, and standing for at least two consecutive hours, lifting
at least 30 lbs.; as well as occasionally stooping, kneeling,
crouching, and climbing ladders. Vision abilities include close
vision, color vision, depth perception, and ability to adjust
focus. Involves close vision, color vision, depth perception, and
focus adjustment. Other Skills: Must be able to function as part of
a team. Possess a strong sense of urgency. Must enjoy meeting and
interacting with customers. Possess a thirst for learning. Should
be comfortable with the use of computers and frequent use of RF
equipment. Work Hours: Flexible with scheduling and available to
work retail hours, which may include day, evening, weekends, and/or
holidays, based on department and store/company needs. This job
overview is not all inclusive. In addition, Macy---s, Inc. reserves
the right to amend this job overview at any time. Macy---s is an
Equal Opportunity Employer, committed to a diverse and inclusive
work environment. Macy---s, Inc. --- including Macy---s and
Bloomingdale---s --- will consider for employment qualified
applicants with criminal convictions in a manner consistent with
[SFPC Art.
49](https://www.macysjobs.com/media/1323/sfpc-art49-notice.pdf) and
[LA MC ch.XVIII Art.
9](https://www.macysjobs.com/media/7419/la-fair-chance-notice.pdf).
Keywords: Macy's, Wayne , Retail Sales MyStylist Macy's, Full Time: Willowbrook, NJ, Sales , Wayne, New Jersey
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