Founding NYC Account Manager
Company: Encord
Location: New York City
Posted on: April 5, 2026
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Job Description:
About us Encord is the universal data layer for AI that helps
300 AI teams train and run models on the right data. Our platform
indexes, curates, annotates, and evaluates data across the full AI
lifecycle, from development through production. Trusted by Woven by
Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of
100 working at the frontier of AI and have raised $60M in Series C
funding from Wellington Management, CRV, Next47 and Y Combinator.
The role As Encord's first Account Manager in New York City, you
won't just own a book of business — you'll help define what
post-sales excellence looks like on the East Coast. You'll own and
grow a portfolio of strategic customers, with a focus on expanding
usage, driving adoption, and ensuring customers get maximum value
from our platform — from autonomous vehicle companies to medical
imaging teams and next-gen robotics manufacturers. You'll work
directly with technical and commercial stakeholders, understanding
their ML workflows and identifying opportunities for growth. As one
of the founding members of the NYC team, you'll have a real hand in
shaping how we build the customer relationship function in this
market. This is a great fit for someone who loves building
long-term relationships, enjoys technical conversations, and wants
to help shape the future of AI infrastructure — from the ground up.
What you'll do Own and grow a portfolio of North American customer
accounts with a focus on expansion and long-term value Build
trusted relationships with ML, data, engineering, operations, and
executive stakeholders Understand customers' technical roadmaps to
proactively identify expansion opportunities Drive upsells,
cross-sells, and multi-team rollouts across existing accounts
Partner with Customer Success, Product, and Engineering to deliver
customer outcomes Communicate customer insights and feature
requests internally — your proximity to customers makes you a
critical voice in the product roadmap Lead account planning, run
QBRs, and develop growth strategies for your accounts Maintain
accurate pipeline and revenue forecasting in HubSpot Help build the
post-sales and expansion playbook for North America in a
fast-growing GTM organisation Who we're looking for Excited by the
founding opportunity — you want to help shape the NYC office, not
inherit a finished motion Ability to engage confidently with
technical stakeholders (ML engineers, data leads, CTOs) Strong
relationship builder with a genuine interest in solving customer
problems Comfortable in a fast-moving, high-growth start-up
environment Experience with HubSpot, Salesforce, or similar CRM
tools Curious, driven, and excited by the potential of AI and data
infrastructure Experience requirements 2–5 years of experience in
account management, customer success, or a post-sales commercial
role within B2B SaaS or technology Proven track record of owning
and growing a book of business, with demonstrable success hitting
or exceeding net revenue retention or expansion targets Experience
managing mid-to-large ACV accounts ($50K–$250K) across
multi-stakeholder organisations Confidence engaging with technical
buyers — including ML engineers, data scientists, and engineering
leads — and translating their needs into commercial outcomes
Familiarity with structured account planning, QBR delivery, and
pipeline forecasting using CRM tools such as HubSpot or Salesforce
Experience working in a high-growth start-up or scale-up
environment preferred Exposure to developer tools, data
infrastructure, or ML/AI platforms is a strong advantage Why Encord
Competitive salary, commission, and meaningful equity in a
high-growth start-up Clear, accelerated growth opportunities as the
company scales rapidly Strong in-person culture: 3–5 days/week in
our newly launched office Flexible PTO to fully recharge 18 paid
vacation days in the U.S. plus federal holidays Annual learning &
development budget Comprehensive health, dental, and vision
coverage Frequent travel opportunities across the U.S., London, and
Europe Bi-annual company offsites, twice-weekly team lunches, and
monthly socials
Keywords: Encord, Wayne , Founding NYC Account Manager, Sales , New York City, New Jersey
